Last updated: 2 November 2026

We want you to be happy with your template. This policy explains when you can get a refund on a digital download from excelwithmark.co.uk. It does not affect your statutory rights.

Before you download

If you have not yet downloaded your template, you can cancel within 14 days of purchase for a full refund. Just email us with your order number.

After you download

Our templates are delivered instantly as digital files. At checkout you agree to immediate delivery and acknowledge that you lose your 14-day right to cancel once the download starts. This means we cannot offer change-of-mind refunds after you have downloaded a file.

If your template is faulty or not as described

If a template does not work as described on its product page — for example a formula error, a broken macro or a file that will not open — contact us and we will:

• fix the problem or send you a corrected file; or
• if we cannot fix or replace it within a reasonable time, give you a full refund.

Before you get in touch, please check the “Works with” requirements on the product page (for example, macro-enabled templates need desktop Excel for Windows with macros enabled). We are always happy to help you get a template working.

Bought the wrong template or bought twice?

If you bought the same template twice by mistake, we will refund the duplicate. If you bought the wrong template and have not used it, contact us and we will try to help — for example by swapping it for the one you meant to buy.

How to ask for a refund

Email hello@excelwithmark.co.uk with your order number and a short description of the problem. We reply within one business day. Approved refunds are made to your original payment method within 14 days; if you paid with Klarna, the refund is applied to your Klarna account.